Featured image is a photo by Mimi Thian on Unsplash
This is my personal summary/notes from a talk by Tyler Bosmeny, CEO of Clever, Y Combinator alumni
There are some popular myths about sales job where it is considered a high-class job that only gifted people could deliver. In reality, that’s not always true. Some facts that Tyler observed in his experience as a math-guy-turned-into-salesperson:
- It’s you. Do not rely on people we hire (especially in the future)
- Founder’s passion and knowledge trumps sales experience
- Pick a founder to own (focus on) this
- Talking to users = selling. There are only 2 important tasks in startup: building product and selling (most of the time, by talking to users)
Break down sales process using the sales funnel that consist of four parts: prospecting, conversations, closing and revenue
- Prospecting
- For a startup, it is a process to find “the innovators” (2.5% of the market, Diffusion of innovations, Everett Rogers)
- Reach as much prospects as possible by: network, conference/events, cold (but personal) emails
- Conversations
- The best salespeople are great listeners
- Focus on understanding and building a relationship with the users
- Posses inhumane willingness to follow up
- Being persistence is helpful as long as you are being respectful
- Closing
- Have an agreement template ready. If you haven’t got one, use free template from Y Combinator
- Close quickly and move on. Avoid unending agreement revision loop
- Beware of “one more feature” trap. Most of the time it’s a “pass”. If you really want to build new features for customer, ask them to join/pay first and promise to build them afterward
- The “money-back guarantee” scheme is usually much better than “free trials”
- Revenue
- Estimate (based on profit per customer) how many customers you actually need to be sustainable (Five ways to build a $100 million business, Christoph Janz)
- Improve efficiency along the way
Some other tips:
- Prioritization: in the early days, optimize for the speed. Do not choose the “bigger” prospects, but the “easy/fast” ones
- Pricing journey: initially, guess your products/services price then learn incrementally from feedback